Terms and Conditions
The present Terms and Conditions (T&C) govern online purchases carried out by only private individuals via the following internet site:
S.A.R.L. CODIVET DES ESTUAIRES
Zone industrielle de Beaufour
50240 Saint-James
FRANCE
Phone: +33 2 14 73 91 37
Email: contact-internet@saint-james.fr
R.C.S. Coutances B 437 789 266
1) Order:
The order binding the customer is compiled upon receipt at our server along with settlement. Order acceptance implies that the customer is clearly identified by carefully completing the online order form.
For any information, the customer is able to contact our customer service directly by email contact-internet@saint-james.com or by phone from Monday to Friday from 9am - 1pm and 2pm - 5pm (GMT+1) at +33 2 14 73 91 37
2) Prices:
Prices are displayed in euros or in local currency when available. Prices include applicable taxes when required. Prices can be changed at any time.
The customer is informed of the price to be paid by entering their order and undertakes to settle the amount increased by shipping cost in advance at the time they submit their order.
Shipping expenses for EU:
- for an order amount, less than 170€: 7€
- for an order amount of more than or equal to €170: FREE.
3) Reimbursements and exchanges:
In accordance with L 121-16 of the Consumer Code, the customer has the right to return items ordered within a period of 30 clear days after receipt of the package. Return shipping costs will be deducted directly from the refund amount.
In accordance with the customer's request, exchange or refund will be processed provided that the item has not been worn and is returned with all original tags attached and its original packaging.
4) Payment:
The customer may complete the purchase using a credit or debit card (Visa, Mastercard, American Express) or any other available payment methods displayed at checkout.
The electronic validation of an order and the provision of payment details shall constitute proof of the customer's agreement to the order and acceptance of the Terms and Conditions, subject to applicable law.
Payment transactions are processed securely with Global-e, acting as the Merchant of Record for international orders.
5) Right of withdrawal:
If you wish to exercise your right of withdrawal, you can do so within thirty (30) days by informing us of your decision. Simply complete the online withdrawal form available on our website.
This form is easy to access at any time throughout your journey (homepage, customer account, or order confirmation email). You can also access it directly via this link. Once submitted, you will receive confirmation of your request by email.
After informing us of your decision, you have thirty (30) days to return your item(s). Products must be sent back in their original packaging, in perfect condition, unused, with all tags attached, and accompanied by any accessories, gifts, and the delivery note.
Please note that online purchases cannot be returned in SAINT JAMES stores. All return requests must be submitted via the dedicated returns portal. Retrun shipping costs are at the customer's expense.
6) Delivery:
Upon receipt of the order, the item(s) will be processed and shipped as soon as reasonably practicable. Delivery times may vary depending on the delivery destination.
Any delivery dates or times communicated are estimates only and should not be considered guaranteed. If the items are not available the customer will be informed by email and may cancel the order. Any delay shall not entitle the customer to refuse delivery of the order or to claim interest or damages.
No complaint will be acceptable beyond one week following the date of receipt of order by the customer.
Ownership transfer of the delivered items implies complete payment.
7) Protection:
Forwarded information enables for the processing of the customer order. As per law n° 78-17 of January 6th 1978, concerning data processing, and data freedom, customers have the right of access, consultation, modification, rectification and suppression of communicated data.
8) Intellectual property of the site:
Visual or sound elements of the SARL CODIVET DES ESTUAIRES site, including allied technology, are protected by brand and patent copyrights. They are the exclusive property of SARL CODIVET DES ESTUAIRES. The user having a personal internet site has the possibility of placing on his site a simple direct link to the “home page” of SARL CODIVET DES ESTUAIRES site. This is not, in this case, a tacit affiliation agreement. However, any hypertext link with connection to the SARL CODIVET DES ESTUAIRES site using the " framing " or " in-line linking " technique is expressly prohibited. In any case, any link even tacitly authorized will have to be withdrawn upon SARL CODIVET DES ESTUAIRES simple request.
9) Responsibility:
SARL CODIVET DES ESTUAIRES cannot be held responsible for any inconvenience and damages regarding use of the internet network, mainly service breakdown, the presence of computer virus or external intrusion, more generally, any event falling into the category of "force majeure" by the courts.
10) Litigation:
By forwarded order, the customer accepts, without restriction, the present terms of sales. Any unforeseen conditions will be governed by the current the mail order sector procedures of companies having their headquarters located in France.
Furthermore, SARL CODIVET DES ESTUAIRES undertakes to comply with Consumer Code mail order conditions.
Monday to Friday from 9am - 5pm (GMT+1) at +33 2 14 73 91 37
